Customer

CSN is one of the largest industrial groups in Brazil. The Company seeks to associate itself with companies and people with the same values: total quality, reliability and transparency.

Here, see what we offer to our customers, discover procedures and access the tools necessary to transact with CSN:

Steelmaking

We are specialists in steel!

Our teams are ready to support our customers and ensure you pick the most appropriate type of steel for your needs. We have highly qualified account managers, with a strong technical background, in addition to engineers with extensive experience in the applications of steel products.

Learn more about some of the projects we developed with our customers in order to certify improvements and, consequently, more success:

Application Engineering

CSN‘s Product Application Engineering supports its customers from the design, the steel specification and the manufacturing process.

It has expertise in managing co-engineering projects for creating value, while using latest generation tools (numerical, experimental and prototyping simulation). Inserted in the process of product development, these tools are essential to increase competitiveness and loyalty, developing solutions that fully meet the needs of customers.

CSN has been performing the Application Engineering of its products over the years, with numerous success stories that have generated value for customers and the entire Brazilian society.

With increased competition and the advent of new technologies for forecasting steel behavior in several manufacturing processes, CSN gathered all this expertise and directed it towards the establishment of a systemic methodology to create value through Product Application Engineering.

Value Program

CSN‘s Value Program is an invitation to new possibilities!

CSN, through its commercial area, initiated a development system for its customers, improving the relationship and leveraging opportunities. We named this system "Value Program" (Programa Valor).

The program aims to bring CSN‘s technical staff closer to its customers and gain a deep understanding of their needs to promote product innovation. This initiative is opening doors for new opportunities and creating a competitive advantage for our customers.

We will improve, innovate and ensure the prosperity of your business. We’re creating more than customers: we are developing partnerships!

If you need additional information about our steel-related products and services, please contact our commercial team at export@csn.com.br.


To purchase co-products and chemicals, CSN customers must subscribe to the Ariba Portal. In it, you may access co-product auctions, sign up as a customer, read the notices published for electronic auctions of recyclables and scrap, and make bids.

To find out what Recyclables and Coproducts are being auctioned at the moment, click here.

For questions, or for Coproducts and Chemical Purchases, call: +55 (11) 3049-7203/7120/7265, +55 (24) 3344-5096, or send an email to produtosnaoaco@csn.com.br.

Mining


CSN Mining trades iron ore globally.

Sales and technical assistance teams are strategically located in sales offices in Asia, Europe and Brazil, enabling direct contact with customers for follow-up of ongoing demands.

If you’re interested in purchasing CSN Mining products, get in touch with the nearest office.

Unit Attended Markets Contact
Hong Kong, China China
Japan
South Korea
Taiwan
Paulo Schottz
Director

Units 1203-4 12th Floor, Agricultural Bank of China Tower
50 Connaught Road Central
Hong Kong

csnmining@csn.hk

Tel.: +852 2236 3400

Viena, Austria Europe
Middle East
Índia
North America
Fabiano Dias
Director
Löwelstrabe 20/4
1010 Vienna
Austria
csnmining@csnmining.at
Phone: +43 (0) 1 890 65 69 7100
Casa de Pedra, Brazil Domestic Market
South America
Central America
Arley de Souza
Congonhas/MG - Brazil
Mailbox: 97
arley.souza@csn.com.br
Phone: +55 31 3749 1691

Logistics


To offer personalized customer service, contact the commercial area of Sepetiba Tecon by phone at 0800 024 6996 or by e-mail at sactecon@sepetibatecon.com.br. We are available to assist your needs related to cargo management.

In addition to customized service, Sepetiba Tecon offers an exclusive area for the terminal‘s customers and partners where dynamic query modules are available. Click here and see for yourself. The access is easy and fast.

Via the Customers’ Portal, we offer the following services:

  • Consult bookings: Users can check the boarding reservation of their container.
  • Track container: Users can track their container on the Terminal‘s premises.
  • Consult ship schedule: Users can have a more dynamic access to schedules of the Terminal‘s ships.
  • Schedule container delivery: Users can schedule the day and time for delivery of their containers at the Terminal.
  • Schedule pickup: Users can schedule the day and time for pickup of their containers at the Terminal.
  • Schedule positioning (internal services): Users can schedule the day and time that their container will be positioned to check for damage and fumigation.
Hours of Operation

Customer service:

  • Delivery of container/cargo for export and cabotage: Cargo receipt will remain 24h (until 10 p.m.) from Monday through Friday, and on Saturdays from 12 a.m. to 12 p.m.
  • Pick up of container/cargo for import and cabotage: Monday through Friday, from 8 a.m. to 5 p.m., and on Saturdays from 8 a.m. to 12 p.m.

Readiness for export (cargo presence):
Monday through Friday: 8:30 a.m. to 4 p.m.

Long distance export (agency):
Monday through Friday: 8:30 a.m. to 5 p.m.

Cabotage export (agency):
Monday through Friday: 8:30 a.m. to 5 p.m.

Cargo bill:
Monday through Friday: 8:30 a.m. to 5 p.m.

Cargo presence - nic:
Monday through Friday: 8:30 a.m. to 5 p.m.

Billing:
Monday through Friday: 8:30 a.m. to 5 p.m.

CFS (Cargo Receipt and Removal):
Monday through Friday: 8 a.m. to 10 p.m.
Saturday: 8 a.m. to 4 p.m.

Outpost:
Monday through Friday: 8 a.m. to 5 p.m.

Last Update on December 06, 2016

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